FAQ

Hipanema was born in 2012 with an exclusive collection of magnetic cuffs. Building on the success of the cuffs, an innovation that has become a symbol, in 2014 Hipanema gave birth to a brand of accessories and ready-to-wear, Amenapih (Wild), which takes on ethnic and Brazilian inspirations.

Here are the different payment methods available: 

- Credit card: Visa, MasterCard

- Bancontact

- Paypal (up to 4x free of charge)

- Alma (up to 3x free of charge) 

We suggest you check your spam folder. If the confirmation is not there, you can find your order in your personal space, where all your validated orders are stored.

If you don't have an e-mail in your spam folder or the order doesn't appear in your personal space, please send an e-mail to shop@hipanema.com.

You can contact us by sending an e-mail with your order number to the following address: shop@hipanema.com. We can modify your order if it has not yet been prepared.

By logging into your account, you can track your order at any time in the "My orders" section. Click on the reference of your order and you will be directly redirected to the carrier's website where you will be able to access your tracking number.

You can contact us by sending an e-mail with your order number to the following address: shop@hipanema.com. We can cancel your order if it has not yet been prepared.

If you have received the wrong product, you can contact our customer service department via the form or by email with your order number and a photo of the item received at the following address: shop@hipanema.com. 

If an item is missing from your order, you can contact our customer service department using the form or by email with your order number to the following address: shop@hipanema.com. 

The code must be added at the time of payment. It cannot be combined with other promotions. If you have only selected products on special offer, it will not work.

We invite you to go to your personal space, where all your validated orders are recorded.

We attach great importance to protecting your personal information. For more information on this subject, please consult our confidentiality policy.

Here are theHere are the different delivery times for mainland France:

-> 24 to 48 hours for express delivery (working days)

-> 2 to 4 days for home delivery with or without signature (working days)

-> 2 to 5 days for delivery to a relay point (working days)

Here are the delivery times for international deliveries:

-> 2 to 4 working days (within the European Union)

-> 6 working days (outside the European Union)

You have ten days in which to collect your parcel from a collection point.

You have 30 days from the date of receipt to return your purchase. You can request an exchange for another size from your customer account. 

To do this, please go to your WILD account and request a return for exchange.

To do this, simply follow the various steps in the MY ACCOUNT / MY ORDERS section on https://www.wild-shop.com/fr/

Tick the products you wish to return

Choose the type of return "EXCHANGE" and select the desired size

Print out the retraction form and slip it into the parcel 

Deposit your registered letter in a letterbox or your colissimo at the Post Office.

Return postage costs are at the customer's expense. Your items must be returned to us at the following address: 

MOBILTRON

WILD- SHOP

8 AVENUE D'HELMSTEDT 

35500 VITRE 

You have 30 days from receipt of your order to return your purchases for a refund if they are not to your liking.

To do this, simply follow the various steps in the MY ACCOUNT / MY ORDERS section on https://www.wild-shop.com/fr/ 

Tick the products you wish to return

Choose the type of return "REFUND" and confirm

Print out the retraction form and insert it in the parcel 

Deposit your registered letter in a letterbox or your colissimo at the Post Office.

Return postage costs are at the customer's expense. Your items must be returned to us at the following address: 

MOBILTRON

WILD - SHOP

8 AVENUE D'HELMSTEDT 

35500 VITRE 

We will refund you as soon as we receive your parcel, using the same payment method you used to place your order. The refund will be made within 5 to 7 working days.

The size guide is available on each product page. If you have any questions about a size, you can contact us by email at shop@hipanema.com or by telephone on 01 48 10 08 77. 

In order to be alerted when the product is available again, you can click on the "notify me when the product is available" button on the product sheet.

You'll find a list of our retailers on our website in the shops section.

We've long been fans of second-hand goods, so we thought it would be a good idea to support the circular circuit in our small way. If you've fallen for all our prints in all product variations, you can now put them back in the loop and give them to new groupies. Our partnership with the Paradigme platform means you can buy back your items immediately. They will receive your items, assess their quality and estimate their value. If the item complies with the information provided, you will receive a voucher 15 days after receipt. You can then buy Wild again or choose from the other brands available.

If after six months the item has not been sold on Paradigme, we donate it to a charity. 

It makes no difference to you, you've already got your voucher. Don't worry, the coins are not thrown away, we will always find a new life for them.

Thanks to your gesture, coins you no longer want will make someone else happy! 

For more information, visit the Paradigme website https://paradigme.fr/pages/vendre

Our logistics provider is part of a group that is committed to reducing its environmental footprint as much as possible and to ensuring responsible social practices. Their actions focus on 4 main areas: 

- reducing our impact on the environment 

- putting people at the centre

- promoting transparency and ethics

- responsible purchasing

Our logistics provider holds 2 certifications, ISO 14001 (managing and reducing the impact on the environment on an ongoing basis) and ISO 9001 (implementing appropriate systems to offer a consistent, high level of service).